Policies


SHIPPING
Orders will be processed and shipped within 4 business days of the order date, excluding weekends & holidays. Delays in processing will be communicated within 24 hours.

We currently only ship to the USA and Canada. For any other international locations, please contact us at info@tinafreydesigns.com to receive a shipping estimate.

SHIPPING COSTS
Shipping costs are based on the total price of your merchandise.

Domestic Shipping:
$0-100: $6.50
$100-300: $10.50
$300-500: $14.00
$500-700: $18.00
$700 and up: $20.00

We use FedEx Ground for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. boxes. If you prefer other shipping methods, please contact us at info@tinafreydesigns.com.

International Shipping (Canada only):
$0-$100: $35.00
$100-300: $40.00
$300-500: $45.00
$500-700: $50.00
$700 and up: $55.00

We use USPS (United States Postal Service) Priority Mail for international orders.

INTERNATIONAL SHIPPING
The receiver will be responsible for all taxes and customs duties. Overseas deliveries are subject to local import duties and taxes which are payable by the customer upon receipt, and maybe affected by Customs and Excise delays.

PAYMENT METHODS
We accept Visa, MasterCard, and American Express. We do not accept cash, checks, money orders or CODs.

SALES TAX
Shipments to addresses within the state of California are charged applicable sales tax of 8.5%.

Shipments to addresses outside of California are not charged sales tax.

GIFT WRAP
All items come in a muslin drawstring bag. Jewelry also includes a gift box with tissue paper. We do not currently offer other gift wrapping options. But if your order is a gift, please note that with the order and the receipt will not be included with the package. We can also include a hand-written note if requested!

RETURNS
Returns are accepted for Store Credit or Exchange for equal merchandise only. Returns must be made within 15 days of order date and they must be pre-authorized by phone or email prior to sending merchandise back. Returned merchandise is subject to review upon receipt and must be unused, in original packaging with tags attached. We do not refund shipping charges and all return shipping costs are the responsibility of the customer. When making a return, please include a copy of the original invoice along with the Return Authorization Number which you will be provided. If you have any questions, please email us at shop@tinafreydesigns.com.

In the rare event that merchandise arrives damaged, please notify us within 5 days of package arrival and we will provide instructions for returning the damaged item at our expense and send you a replacement.

All discounted or sale merchandise is final sale. No returns, exchanges, or store credit will be given.

MAILING LIST
To be placed on our mailing list and alerted when there are new items or specials, please send e-mail to shop@tinafreydesigns.com.

BULK DISCOUNT
We do offer bulk discounts when ordering any of our products in large quantities for wedding favors, company gifts, etc… email us for more information and pricing at info@tinafreydesigns.com.

PRIVACY POLICY
We do not distribute any personal information to third parties under any circumstances. The information we collect is used solely to process your order, and we are committed to protecting our customer’s privacy.

Information collected for our mailing list is used solely by Tina Frey Designs and will not be shared in any way with outside parties. This information may be used for announcing news and product specials only. If you would like to be removed from our mailing list, please contact shop@tinafreydesigns.com.

WHOLESALE INQUIRIES
For wholesale inquiries, please email shop@tinafreydesigns.com with your shop name and mailing address. Faxed wholesale orders will be confirmed via email within 24 hours of receipt. If you do not receive an email confirmation within 48 hours, please call us at 415-223-4710 or send an email to shop@tinafreydesigns.com to check if the order was received.

PRESS INQUIRIES
For press inquiries, please email: info@tinafreydesigns.com.

COPYRIGHT
All designs, photographs, and images on this website and our products are copyrighted by Tina Frey Designs, LLC.

CARE & MAINTENANCE
Hand wash with mild soap if necessary. (Do not wash necklaces strung on leather cords or silk ribbons to avoid damage to the leather or silk. Beads can be gently cleaned with a soft cloth). Resin can sometimes become frosty after washing. If this occurs, simply rub a tiny drop of vegetable oil or lotion onto the surface with a soft cloth to restore its luster. Should the piece become scratched, use a non-abrasive pad (such as Scotchbrite) with warm water and mild soap. Rub in circular motions to remove scratches. Do not put in dishwasher or microwave.